We are excited to provide Single Sign-On to all Western Health staff for the new Welearn. If logging in on campus or from home on Citrix, staff will be automatically logged in with no need to remember yet another password! If logging in from home without Citrix, staff will simply login using their WH network login.

For non Western Health staff, login will be via the login screen using the email address and password used to create the account. 

When logging into the new Welearn for the first time, users will be guided by a ‘live tour’ of the site that will point you to the new features and where to go to access different information and courses within Welearn. If you wish to reset the tour or view it again, you can always scroll to the bottom of your homepage and select the 'Reset User Tour' option. 

We really want to make things simpler and easy to use. That’s why we have incorporated a User Tour for you to get familiar with the new Welearn when first logging in. We also have a new feature which allows staff to log support requests in Welearn, directly to our helpdesk, as well as a dedicated FAQs page on the site for staff to access at any time.

Absolutely! Staff will have access to a ‘My Learning’ dashboard which can be configured to show completion tracking for both mandatory competencies and elective/optional courses. Staff also have the ability to access a record of learning for previous education, as well as a ‘My Bookings’ page to access any past bookings, or any future course bookings they have made.

*Please note:  The Welearn team is currently updating all completion data from the old Welearn. If some course completions or badges are not showing on your 'My Learning' page this is expected and will be updated in the very near future. 

Courses will be made available in an approach consisting of three phases, with a full list of courses and the relevant phase to be listed on the Welearn site. The phased approach will consist of:

• Phase 1: All Mandatory and Priority Learning Courses available on launch (October 1)
• Phase 2: All elective/optional learning courses (by January 2021) 
• Phase 3: All VETtrak courses (by January 2021)

The Welearn team has been working hard across the organisation to allow manager’s this functionality and ability of reporting. In some cases, we may need your support to provide reporting access, and you can lodge a request for reporting access via cost centre here

Yes – Participants will be able to upload multiple documents within the one assessment portal. Please check with the course administrator if there are any issues. 

The new Welearn site has a new page called 'My Learning' which provides staff with the ability to access a dashboard with all of their course completion information. 

Under the My Learning tab in the Navigation bar, staff can also access a Record of Learning and My Bookings, which will show all past and previous course bookings for courses, workshops and webinars. 

Yes - Once you have completed all the required learning outcomes for a course, you will be able to access and download a certificate of completion within the course page. This certificate will only become available to you once all learning items have been completed.