|17 FAQs found
Access /Login Issues: I have Western Health email/network access but when I try to log into WeLearn, I get a login error message.
This means that your account has not been set up correctly. Please contact the IT Service Desk to link your Western Health Employee ID to your network account.
Once complete, your WeLearn access will be automatically activated within 24 hours.
Account Merge: I have two accounts in WeLearn. How can I merge my personal email-based account /student account with my official Western Health account?
- Your personal email address used in the personal WeLearn account
- Your WH Employee ID
- Your WH Username
- Your WH email address
The WeLearn team will then process the account merge for you.
Completion Certificate: Once a course is completed, how can I download a certificate of completion?
Once you have completed all the required learning outcomes for a course, you will be able to access and download your certificate of completion within the course page. This certificate will only become available to you once all learning items have been completed.
You can also refer to the “My Certificates” report where you can use to see all your WeLearn certificates.
NOTE: There is no need to submit a Western Health certificate to the WeLearn Helpdesk.
Completion Update: I have completed my course but is still showing as incomplete. (E.g. Fire and Emergency Procedures, OVA, etc.)
Please refer to the instructions in your course to ensure you have completed all required activities (e.g. eLearning module, Quiz, Facilitated Training).
eLearning - I am having issues opening or loading an eLearning module.
Please try opening the course with MS Edge on Windows and Safari on Mac (preferred browsers for WeLearn) with the pop-up blocker disabled.
Facilitator access-How do Get access to course as a facilitator.
To obtain facilitator access to a course, please complete facilitator training in WeLearn and email the Welearn team ( Welearn@wh.org.au ) with authorized approval from the course administrator/coordinator.
Link to facilitator training Course: WeLearn Facilitator (Non-Editing) Training (wh.org.au)
Hand Hygiene certificate: I have completed the Hand Hygiene course, but it is still showing as incomplete.
Please note after completing the Hand hygiene course on the NHHI website, you will need to submit your NHHI certificate to the WeLearn Hand Hygiene course.
Here is a direct link to Hand Hygiene Certificate Submission section for your reference.
Help: Where can I go to for help?
How to guide: Is there a ‘How to Guide’ available for
new users on how to use WeLearn?
accessing WeLearn for the first time, you will be taken on a 'guided tour’ of the site that will point you to the new features and where to go
to access different information and courses within WeLearn. If you wish to reset the tour or view it again, you can always scroll to the bottom of your homepage and select the 'Reset User Tour' option.
Manager access: How can I get manager reporting access for my Cost Centre in WeLearn?
If you are a Cost Centre manager, you should have access to your team records via your WeLearn dashboard.
If anything is missing, please submit a request via the WeLearn Manager Access form.
New course request: How
can I request a New Course
Please submit the new course request via the form below, and we will get back to you to analyse your requirements.
Quiz attempts: I am having issues accessing/opening an online quiz. WeLearn says I have maxed out on attempts.
Some quizzes in WeLearn, such as BLS, have limited attempts allowed and do not allow reviews.
Please email the WeLearn Helpdesk (firstname.lastname@example.org) if you have technical issues or accidentally closed the quiz window before completing your attempt.
The WeLearn team can unlock the quiz to allow further attempts.
NOTE: The BLS refresher quiz allows only one 1 attempt each and requires a 75% passing grade.
Recertification: Can I complete the certification before the due date?
Every certification has a recertification window (mostly 2-4 months) before Expiry. The system will not register the completion of the course or certification outside this window date.
Record of Learning: How do I access my training history?
You also have the ability to review the My Bookings page to see your past bookings, or any future course bookings you have made.
Reporting: I am not a Cost Centre Manager; how can I access completion reports for staff I supervise in my unit?
You can request a custom/scheduled report to be delivered to your mailbox.
If this is required, please email the WeLearn Helpdesk (email@example.com) the following information:
- Cost Center(s) code and name (e.g. WWH-P0624 Learning Management System)
- Course name(s)
- Any specific requirements (e.g. completion status, staff groups, timeframes)
- Report frequency (e.g. daily/monthly)
- Email to deliver the reports to
Staff Training Records: Do I have reporting access to my staff training records through WeLearn as a Manager?
Yes, as a manager, you can access the My Team and My Teams Mandatory training reports from their WeLearn Home page.
You also have access to a range of reports (Detailed and Overview completion reports) for your direct reports via My Reports tab on your WeLearn dashboard.
Uploading multiple documents: Can I submit multiple files/documents for an assessment?
Yes, you should be able to upload multiple documents within the one
assessment if required. Please check with the course administrator if there are any issues.